Terms & Conditions | Privacy Policy

We very much hope you will be happy with your tree. If for any reason you are dissatisfied with your tree or stand you must let us know within 7 days after delivery or collection. Our returns policy is in accordance with the ‘Sales of Goods Act’ and ‘The Consumer Contracts (information, Cancellation and Additional Charges) Regulations 2013’ and forms part of our Terms and Conditions of Sales. If you have any specific queries regarding our returns policy please email us at roger@towngatefarm.co.uk.

Options for delivery are available to you once you enter your postcode. If you enter the incorrect postcode for your address, we reserve the right to cancel your order and refund you in full (minus a card fee up to the value of £2). If you choose a delivery option that does not accurately reflect the village/area you live in, we reserve the right to ask you to pay the difference in cost. If you refuse, we may choose to cancel and refund your order.

Privacy Policy
This privacy policy sets out how Town Gate Farm uses and protects any information that you give us when you use this website. Town Gate Farm is committed to ensuring that your privacy is protected. When we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from 10/11/2020. We may collect the following information: name and job title; contact information including email address; demographic information such as postcode. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Delivery of goods, Internal record keeping. We may use the information to improve our products and services. We may periodically send emails which we think you may find interesting using the email address which you have provided. We may contact you by email or phone.

We are committed to ensuring that your information is secure. In order to prevent
unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at roger@towngatefarm.co.uk. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Town Gate Farm, 130 Station Road, Stallingborough, Grimsby DN41 8AW. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. By entering www.towngatefarm.co.uk you agree to be bound by the following terms and conditions, which may be varied and updated at any time. Town Gate Farm excludes itself from any liability arising from the breach of these.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Limitation of Liability
All terms conditions, warranties, undertakings inducements and representations, whether express or implied, statutory or otherwise relating to the provision of services by Town Gate Farm not contained in the Agreement are excluded and Town Gate Farm will not accept liability for any loss or damage (including consequential loss or damage) however caused (whether by negligence or otherwise) which may be suffered or incurred or which may arise directly or indirectly with respect to the service.

Interruptions and Omissions in Service
Whilst Town Gate Farm will try to ensure the standard of the website remains high and maintain its continuity, there may be at times errors, omissions, interruptions of service and delays may occur at any time due to the instability of the internet. We do not accept any liability arising out of such occurrences. Links to Other Sites From time to time www.towngatefarm.co.uk may offer links to other websites which we hope will be of interest to you. We do not accept any responsibility for the content of such sites and the owners do not necessarily have any connection with www.towngatefarm.co.uk. Using these links is entirely at your own risk. Information on this Site Town Gate Farm is not responsible for any information provided on this site that may be inaccurate or incomplete. When taking information from the site you do so at your own risk. The website provides information on Town Gate Farm products and services but they may change from time to time without the website being updated. The use of the website does not constitute a contractual agreement.

Intellectual property
Any ideas, concepts, know-how or techniques developed by Town Gate Farm will be owned exclusively by Town Gate Farm. General If any part of these terms and conditions is invalid or unenforceable, this will not affect any other provision, which shall remain in full force and effect.

Terms & Conditions
Any previous waiver by Town Gate Farm to assert our rights in relation to any breach of provision of these terms and conditions will not restrict our ability to exercise our rights for a subsequent breach or default. Failure or delay by Town Gate Farm in enforcing any provision of these terms and conditions will not be construed as a waiver of any of its rights under these Conditions. The parties to these Conditions do not intend that any clause of these Conditions will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it. Law These Conditions and any contract into which these Conditions are incorporated, shall be governed by and construed in accordance with English law and the parties submit to the exclusive jurisdiction of the English courts.